LJ HOOKER LENNOX HEAD HOLIDAY ACCOMMODATION TERMS AND CONDITIONS

Introduction
These Terms and Conditions (“Terms”) form a binding agreement between you (“Guest”) and LJ Hooker Lennox Head (“the Agent”), acting on behalf of the property owner, for the short-term rental of the premises.

By confirming your booking, you agree to accept and comply with these Terms and the Code of Conduct (“Code”) provided via the link in your booking confirmation and here – https://www.fairtrading.nsw.gov.au/resource-library/publications/code-of-conduct-for-the-short-term-rental-accommodation-industry

Amendments
The Agent reserves the right to revise these Terms at any time, without prior notice, in response to changes in the holiday rental market, legislation, or property owner or body corporate requirements.

1. Property Use

Permitted Use
The property is strictly intended for residential holiday use. Activities such as parties, weddings, schoolies, bucks/hens nights, or any commercial use are expressly prohibited.

Guest Behaviour
Guests must respect neighbours and the local community. Excessive noise, antisocial, or offensive behaviour will not be tolerated and may result in immediate eviction without refund.      

Occupancy Limits
Only the number of guests specified at the time of booking may occupy the property. Any breach of this may result in immediate termination of your stay without refund.

Designated House Manager
The person who books the property (the “House Manager”) must:

• Be over 18 years of age
• Have provided valid identification and credit card details
• Take responsibility for ensuring all occupants comply with the Code and these Terms

Failure to meet any of these requirements may result in immediate termination of your booking without refund.

2. Third‑Party Bookings

Platform Policies
When booking via Airbnb, Booking.com, Stayz, or similar platforms, please be aware that payment terms, bond requirements, and cancellation policies may differ. You must read, understand, and accept all applicable platform terms before completing your booking.

Contact Details
You are required to provide the Agent with a valid email address and mobile number to facilitate timely communications.          

Digital Check‑In
A digital check‑in form will be sent via email (not through the booking platform) and must be completed before any check‑in instructions are issued.

3. Payment & Booking Fees

Payment Methods
Accepted options include Bank Transfer (EFT, with details provided in your booking confirmation) or Credit Card (Visa and Mastercard only) via our secure portal or phone, subject to a 1.1% surcharge.

Deposit & Booking Fee
To confirm your reservation, a deposit of 50% of the total tariff, plus a non-refundable $80 booking fee, is required. For bookings made within 30 days of arrival, full payment is required immediately.

Final Balance
The outstanding balance is due 30 days prior to your scheduled arrival.

4. Security Bond

Pre‑Check‑In Requirements
Before arrival, you must complete an online registration form and supply a copy of your driver’s license and credit card details.

Retention & Use
These details are securely stored for up to 14 days post-departure and may be used to cover reasonable costs for:

• Lost keys/remotes
• Excessive cleaning or waste removal
• Missing or damaged items
• Damage to the property by guest
• Soiled bedding, pet damage, or unauthorised pets
• Unclean BBQ (additional $50 cleaning fee)

5. Guest Cancellation Policy

If you need to cancel the booking, please contact us as soon as possible if you cancel:

• 30+ days before arrival: Full refund minus the $80 booking fee
• 14–30 days before arrival: 50% refund of tariff; booking fee non-refundable
• Less than 14 days: No refund available

Credit card processing fees are non-refundable.

Credits or transfers are not provided for early departures, change of mind or dissatisfaction.

6. COVID‑19 Cancellation Policy

If your trip is impacted by government-mandated lockdowns or border closures, your paid tariff is not refundable. However, it may be converted into a credit of equal value, valid for 12 months from your original arrival date.

7. Agent‑Initiated Changes

In the event the property becomes unavailable (e.g., due to sale, urgent maintenance, or owner withdrawal), the Agent will act swiftly to either:

• Offer a suitable alternative property, or
• Issue a full refund.

8. Property for Sale

If the property is listed for sale during your stay, guests agree to allow access for scheduled inspections by prospective buyers, limited to reasonable hours and by prior arrangement.

9. Maintenance & Repairs

While we maintain high standards, occasional breakdowns (e.g., internet, appliances, A/C, BBQ) may occur and often fall outside our immediate control.

Repairs will be addressed promptly, though delays may happen due to tradesperson availability.

• No refunds, discounts, or compensation are offered for such disruptions.
• Guests agree to grant access for necessary repairs or maintenance during their stay.

10. Check‑In / Check‑Out & Departure

Check‑In: From 3:00 PM (NSW time); early check-in is not guaranteed.
Check‑Out: By 10:00 AM (NSW time); late departure is subject to availability.

Key collection and return
Is via a secure lockbox (instructions will be provided). The person collecting keys must have agreed to and signed the Terms, provided their ID and credit card details, be staying at the property, and be over 18 years old.

Pre-Departure Checklist:

• Wash and put away dishes
• Empty dishwasher
• Place rubbish in external bins
• Clean BBQ
• Return furniture to its original location
• Lock all doors and windows
• Turn off A/C, fans, and lights
• Return keys to lockbox

Extra charges may apply if the property is left in an unsatisfactory condition.

11. Lost Keys / Lockouts

After‑hours lockout fee: $100
Guests are responsible for replacement costs for lost keys or remotes.
Any required locksmith services are at the guest’s expense.

12. Swimming Pools & Spas

Children must be supervised at all times.
Glass or bottles are not permitted in or near the pool.
Guests must adhere to all applicable strata complex rules.
Poolside entertaining must conclude by 10:00 PM due to noise restrictions.

13. Pets

Pets are permitted only in designated pet-friendly properties and require prior approval.
Pets must remain outside the interior of the property.                

Owners must clean up after pets; failure to comply incurs a minimum $50 cleaning fee.

Unauthorised pets may result in cancellation, eviction without refund, and additional fees for cleaning or repairs.

14. Property Descriptions

Property listings are accurate at the time of booking. However, changes to furnishings, appliances, or surroundings due to weather or construction may occur. Guests agree to accept the property as booked. No refunds will be given for dissatisfaction or issues beyond our control.

15. Damage, Breakages & Personal Belongings

Damage or breakages must be reported immediately upon arrival. Otherwise, responsibility will fall to the guest.

The Agent and property owner are not liable for loss or damage to personal belongings, please secure your items and lock the property accordingly.

16. Internet & TV

Internet access is provided where available but is not guaranteed—service may be impacted by weather, location, or signal strength.

Smart TVs, if provided, require guests to use their own streaming account logins.

17. Insurance

We strongly recommend purchasing domestic travel insurance to protect against unforeseen disruptions, cancellations, or medical events that could affect your travel plans.

18. Questions

If you have any questions regarding these Terms, please contact the Agent or refer to the FAQ’s on our website.